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A feeling of chaos will soon materialize to an eBay seller
handling a growing number of auctions. To quell this, sellers
establish rules and routines that attempt to bring some order
to their operation. Unfortunately, it is often not possible
to judge the effectiveness of these procedures until it is
too late and the operation begins experiencing financial difficulties.
EZLister.net brings order to such situations by breaking down
the tasks of an on line seller into logical, well defined
job groups. Then each job group is assigned to specific users
who are fully aware of their duties and responsibilities.
Implementing appropriate procedures that direct these different
tasks toward accomplishing a defined goal restores order,
increases efficiency , and gives owners the tools to manage
and grow their businesses
EZLister.net identifies, the role of an Administrator,
as well as the following job groups: Manager, Describer, Clerk,
Shipper, and Consignor. Each of the defined job functions
is purposefully distinct to increase security while maintaining
data integrity. A brief description of how each of the identified
roles interacts with the total system follows:
- Administrator: This role is generally consistent
with the owner of an operation. The administrator decides
on the basic rules that govern the operation such as: places
of operation, types of payments accepted, terms and conditions
of sale, what information to present on individual listing,
selling strategies to use, and others. One of the most important
decisions made by the administrator is the delegation of
duties and responsibilities to individual staff members.
EZLister.net’s setup wizard guides the administrator
to provide all necessary information during the initial sign-up
session. Of course, any information input during setup is
subject to review and change simply by logging on using the
ID and password set up during the initial session.
- Manager: This role is assigned to one or more
individuals by the administrator. Often, the manager and
administrator may be identical, but the system allows for
a separation of these duties. The manager is responsible
for entering items into inventory, assigning unit costs,
creating selling strategies, releasing products so they can
be prepared for auction, coordinating the successful sale
of individual items, and preparing consignor disbursement
checks and settlement reports. The manager fulfills these
duties by logging in using the assigned password and ID,
and then accessing the manager menu option. Finally, the
manager must coordinate the activities of the other job groups
and assure they are completing their assigned duties. This
is accomplished by monitoring the performance of the organization
using the powerful reporting options available.
- Describer: This role is assigned to one or more
individuals by the administrator. The describer is responsible
for preparing individual items released by the manager for
listing on eBay’s site. The describer categorizes the
item, assigns the proper photo file, creates an appealing
auction listing by using templates, and releases the listing
for automatic uploading to eBay. The describer fulfills these
duties by logging in using the assigned password and ID,
and then accessing the describer menu option.
- Clerk: This role is assigned to one or more individuals
by the administrator. The clerk is responsible for receiving
and posting payments, handling non automated emails, tracking
unpaid items, general maintenance of Accounts Receivable,
issuing RMA’s, and releasing items for shipment. The
clerk fulfills these duties by logging in using the assigned
password and ID, and then accessing the clerk menu option.
- Consignor: This role is assigned to one or more
individuals by the administrator. The consignor is responsible
for entering new consignors, adding items for a consignor,
monitoring the status of consigned items, and general management
of the consignment selling function. The consignment user
fulfills these duties by logging in using the assigned password
and ID, and then accessing the consignor menu option.
- Shipper: This role is assigned to one or more individuals
by the administrator. The shipper is responsible for shipping
items released by the clerk to the purchaser in a timely
manner, and to handle the receipt and disposition of RMA
items. EZLister.net produces picking lists to aid the shipping
function,. It is possible to filter all lists by name, item,
warehouse, or combinations. The shipper fulfills these duties
by logging in using the assigned password and ID, and then
accessing the shipper menu option.
There is no requirement that a unique individual perform
each of the above described functions. The system is very
versatile and capable for use by a one person operation, or
an enterprise level entity. However, if you have multiple
employees, the separation of duties used by EZLister.net insures
that they remain focused on the specific job tasks assigned.
Also, only information appropriate for each job function is
available for viewing by individual users adding security
to your auction data as well as to sensitive company information.
Finally, even if the above roles do not exactly duplicate
those now used, you may want to consider the benefits offered
by this intuitive style as you expand and grow your operation.
 Next:
The EZLister System: Benefits and Features
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